Refund policy

Refund Policy

Divine Word Community Services NFP values your support. The following policy applies to purchases and, where applicable, donations made through our website.

Returns of physical items

You may request a return within 30 days of delivery. Items must be unused, in their original condition and packaging, with proof of purchase. To request a return, contact us using the contact information on our website and include your order number. Please wait for return instructions before sending an item back.

Unless an item is damaged, defective, or incorrect, you are responsible for return shipping costs. Original shipping charges are non-refundable unless required by law or the return is due to our error. No restocking fee applies.

Damaged, defective, or incorrect items

Please contact us promptly if your order arrives damaged, defective, or incorrect. Include your order number, a description of the issue, and photos if available. We will work with you to arrange an appropriate replacement or refund and cover necessary return shipping for our error.

Exceptions

Customized items, perishable goods, and downloaded digital products are not eligible for change-of-mind returns. This does not limit your rights for defective or misdescribed goods or any rights required by law.

Services and event registrations

Any cancellation terms disclosed before purchase apply to services and event registrations. If no terms were disclosed, contact us before the service begins or the event takes place so we can review your request. If we cancel a paid service or event without providing an agreed alternative, we will refund the unused payment.

Donations, if applicable

Donations are generally non-refundable. If you made a donation in error or notice a duplicate charge, contact us within 30 days of payment with your transaction details so we can review the request. This does not limit any refund rights required by law.

Refund processing

We will notify you after reviewing your request or inspecting your return. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund. If you have not received it after 15 business days from approval, contact us.

Your legal rights

This policy does not exclude or restrict any consumer rights that cannot be waived under applicable law.